In order to continue providing the best possible scheduling options to my guest, I require a 48 hours' notice should you need to cancel or reschedule your visit with me. Should you have to cancel your appointment with less than a 48 hours' notice, a 30% fee of each service booked, will be due before your next visit. If you need to cancel your appointment on the day of or happen to not show up to your appointment at all, a 100% fee of all services booked, will be due before your next visit.
Being on time to your appointment is very important. I offer a 15-minute grace period if you happen to be running behind. Please call or text me if you are going to be late. Please keep in mind, the later you are, the less time I'll have to work on you. You will have to forgo parts of your service so that I can be on time for my next guest. If you are regularly late to your appointments, I will begin to charge $15 for every 15 mins you are late.
Any guest that arrives to their appointment sick, will be turned away and will result in a last minute cancelation fee. Please understand, I cannot put myself and others at risk of getting sick. I'm always happy to reschedule you if you are sick.
I strive to offer my guests the highest level of guest satisfaction. If your are having challenges with your cut or color, let me know within 7 days of your visit. I am happy to correct the issue with no additional charge.
I respectfully reserve the right to refuse service, should I need to.
Canceling an Appointment
if you're under the weather